But the Patient Portal is ‘temporarily unavailable.’
Frederick Health Hospital
Frederick, Md. (KM) As of Tuesday, February 18th, Frederick Health Hospital says its electronic record system has been restored to normal operations. That means the hospital can return to scheduling and rescheduling appointments and procedures, and more easily prescribe medications. The hospital says the patient services team will be reaching out to patients to reschedule their appointments that were canceled over the past few weeks.
On January 27th, FHH experienced a ransomware attack which affected some of its systems. But the hospital says its team of employees and cybersecurity experts worked tirelessly to restore operations. .
The hospital says its Emergency Department remains “open and operational.” “We are consistently collaborating with emergency medical services (EMS) regarding any need for limited or temporary re-routes as the situation warrants,” FHH says in a statement. ‘
Hospital officials say the laboratory services are open, and the Frederick Health Medical Group locations remain open at normal business hours. FHH says asks patients to keep their scheduled appointments, and please bring along any medical history or allergy information, and current medication bottles, inhalers, insulin and monitoring supplies.
The Patient Portal is temporarily unavailable. . Anyone who wants lab and imaging results needs to contact their ordering provider’s office. The hospital says the portal is expected to be back in operation “soon.”
In a statement, Frederick Health Hospital President and CEO Tom Kleinhanzl says: “We understand that many in our community have questions about what happened. We are learning that these investigations take time, and the full picture is still unfolding,”: Kleinhanzl says. “We want to assure you that we will be providing more information about this incident to the community when we have sufficient certainty around the details being requested. Please know that Frederick Health Hospital understands and will comply with our legal notification obligations while keeping our focus on patient safety, addressing your questions as soon as we can.”
Kleinhanzl also gave praise to everyone for their patience during this time. “We cannot overstate how grateful we are to our community, partner providers, and our staff for the patience, empathy and support they have shown over the last several weeks,:” he said.
By Kevin McManus